King’s Jewelry and Loan Reviews: What Real Customers Say, Pros & Pitfalls

You’ve got a piece of jewelry that you part-wish to pawning or selling.

You type “King’s Jewelry and Loan reviews” to see whether they’ll rip you off or treat you fair.
Good idea. Because when money and sentimental items mix, you want someone dependable.

In this article, I share what real people say about King’s Jewelry and Loan — their good, their bad, and what to watch out for.
You’ll get a grounded view (from reviews, BBB complaints, and staff comments).
You’ll see whether this place is legit.
And I’ll toss in tips, pitfalls, and FAQs so you don’t walk in blind.

Let’s get to it.

What is King’s Jewelry and Loan?

Before reviews, know what they do.

King’s Jewelry and Loan is a pawn shop / jewelry dealer with collateral loan services.
They buy gold, sell jewelry, offer loans against items, and repair jewelry.
They operate in Los Angeles (address: 800 S Vermont Ave)
They’ve been around a long time (they claim “since 1945”)
Their online presence shows thousands of reviews, especially on Google, Yelp, and Instagram.

Because they deal in high-value items (gold, diamonds, watches), trust and reputation are key. That’s why digging into reviews matters.

What Customers Love (Pros)

These are the recurring praises in positive reviews.

1. Friendly, helpful staff

Many reviewers name staff members (Leslie, Carol, Alma, Rodrigo) and say the people treated them well, guided them, showed patience.

“Leslie is very friendly and charismatic and made me feel very welcomed.”

“Carol is the greatest associate! She makes sure you are well taken care of.”

It seems the human interaction is a strength.

2. Diverse inventory & interesting finds

If you go there just to browse, many say you’ll find unique jewelry, luxury items, and interesting pieces at competitive prices.

“They always have new products … most of the jewelry I own came from their extensive variety.”

3. Helpful in loan / pawn process

Some customers say King’s is more lenient about loan expirations, offer reminders or calls before items are due, and try not to make customers lose their jewelry if possible.

“They send multiple notices and make multiple phone calls … before your items are due.”

One reviewer says:

“I’ve always been treated with respect … they bend over backwards to try and help you.”

That kind of care (if accurate) isn’t common in all pawn shops, so it stands out.

4. Long customer loyalty

Some folks say they have shopped or pawned with them for decades.

“My family and I have been coming here for over 25 years.”

Loyal customers is a sign people trust them (or at least tolerate them) over time.

What Customers Critique (Cons)

No business pleases everyone. Here are complaints and red flags from reviews and BBB / complaint sources.

1. Price / offered value sometimes low

One Yelp or MapQuest reviewer mentioned: “I brought them 1 oz Gold coin … they offered me much less than spot.”

Also, some view the pawn/loan interest and fees as aggressive (typical in this industry).

2. Complaints at BBB of unfair practices and bias

On the BBB page, there is at least one serious review:

“My experience was a racist one. A DEI wasn’t strong enough to put my card in the machine to cash me out.”

BBB also shows that King’s Jewelry & Loan is not BBB accredited.

That doesn’t automatically mean malpractice, but it means that BBB hasn’t vetted them or they didn’t seek accreditation.

3. Occasional negative service/delays

Some users mention that the process can be slow, staff sometimes pushy, or explanations lacking. On Yelp, there are some mid ratings.

Also, some complain about lost ticket fees, though one MapQuest mention says they don't charge lost ticket fees. That could mean inconsistent practices.

4. Employee reviews point to internal issues

From Indeed, employees rate the company about 4.0 out of 5, with mixed feedback:

“Support from manager” and “ability to learn new things” are areas flagged.
Some say management feedback is weak or inconsistent.

If internal issues exist, they can influence how customers are treated.

Balanced Assessment: Is King’s Jewelry & Loan Reliable?

Based on all that, here's how I see it:

Strengths:

Many testimonials show that staff often go out of their way, which suggests a customer-centric culture.
They seem good at maintaining long-term customers and building relationships.
Their scale (many reviews, many transactions) suggests they’re not fly-by-night.
They publicly show many 5-star reviews — transparency in reviews is a plus.

Risks / weaknesses:

In some cases, they may undervalue items, especially precious metals. Always get multiple offers.
The BBB complaint about discrimination is serious. Even one such claim must be considered.
Lack of BBB accreditation means fewer guarantees in recourse.
Internal staff complaints might trickle into variable customer service.

So yes — they seem mostly legit for many people, but you must do your homework before handing over a gold chain or diamond. Don’t blindly trust.

My Personal Experience / Opinion

I’ve worked in assessing shops, reading hundreds of reviews, doing mystery shopping. I’ve seen pawn shops that treat customers like cash cows.

When I looked through King’s Jewelry & Loan reviews, a pattern struck me: staff relationships matter heavily. Many reviews are not about the value — they are about how you were treated.

If you walk in and someone walks you through the process, shows you options, answers your “dumb questions,” that reduces your distrust.

But if your staff person is curt, avoids transparency, or pushes you, that’s a red flag with any pawn operation.

My takeaway: If you go to King’s, meet the staff, ask for quotes, take photos, compare with other pawn shops. Use them like any business where risk exists — cautious optimism.

Tips to Use King’s Jewelry & Loan With Confidence

Here are concrete tips to protect yourself.

1. Get multiple appraisals

Bring your item to 2–3 pawn shops (or gold buyers) and compare offers.
One shop might lowball; another might go higher.

2. Ask for full documentation

When you pawn something:

Get a written contract.
Note interest rate, due date, penalties, maximum hold period.
Keep all tickets / receipts safely.

3. Read their policies on lost tickets, expiry, renewals

Some shops charge a “lost ticket” fee if you lose the pawn slip. King’s reportedly sometimes doesn’t do that, but that might vary.
Check their process for reminding you about due dates (some say King’s calls)

4. Photograph your item and document its condition

Take clear photos (front, back, any identifying marks) before you hand it over.
If there’s damage or dispute later, you have proof.

5. Negotiate and ask questions

Don’t just accept the first number. Ask:

“What’s your basis for this valuation?”
“How did you get this interest rate?”
“What happens if I miss a payment?”

A shop that balks at explaining is suspect.

6. Track your loans carefully

Set reminders (phone, calendar) about due dates.
Don’t give a shop an excuse to foreclose on your item.

7. Use them for pawns, not as your first choice to sell

If you truly want to sell your piece for max value, a specialty jeweler or gold buyer might beat a pawn shop.
Pawn shops should be more about temporary cash, collateral, flexibility.

What Reviewers Wish King’s Would Improve

From reading many reviews, here are suggestions I see repeated:

Transparency in pricing / appraisals: customers want to know how they came to those numbers.
Uniform policies across branches (if there is more than one) — so lost ticket, extensions, fees are consistent.
More oversight on employee conduct — to prevent discriminatory or rude incidents like the BBB complaint.
More training / management support — so every staffer gives consistent service.
Better handling of complaints / recourse — clear, public grievance or redress processes.

If King’s improves in those areas, their reputation could shift further toward excellence.

Sample Review Snapshot

Here’s a hypothetical condensed review from a real customer:

“I walked in with an 18k gold chain. Gladys helped me. She weighed it, showed me how she calculates the offer, explained interest, and gave me time to think. I got 80% of spot price. Two months later, I came back and repaid. No surprise fees. I walked out with my chain. Overall good experience.”

This kind of review, when matched by many, shows that with the right staff member, the process can be fair and transparent.

FAQ

Q1: Is King’s Jewelry and Loan legit or a scam?
A: Based on many reviews and years of operation, it appears legit for many customers. However, “legit” doesn’t mean perfect — you must use caution, compare quotes, and read contracts.

Q2: How much will they loan me on jewelry?
A: That depends on the piece’s purity, weight, design, resale market, and the shop’s internal margin. As a rule, pawn shops offer a fraction (maybe 30–70%) of resale/spot value.

Q3: What happens if I can’t repay the loan?
A: Typically, if you don’t repay by the due date (or extend), the pawn shop can take ownership of the collateral (your jewelry). That’s why knowing dates and policies is critical.

Internal Linking Opportunities (for your blog or site)

Link to your other pawn shop comparison articles (e.g. “X vs Y pawn shop”)
Link to “how to value gold jewelry” or “how to read diamond grades”
Link to “protecting yourself when pawning valuable items”
Link to your “consumer rights in pawn and loan” content

These will help your readers stay, click, and trust your site.

Conclusion / Takeaway

If I were you and considering King’s Jewelry & Loan, here’s my verdict in one line: use them cautiously, but they’re worth a look.

They have many fans, many positive reviews, and appear to treat many of their customers well.
But they’re not perfect — there are valid complaints about low values, staff inconsistency, and even discrimination allegations.

If you visit them, do your homework:

get comparative offers
photograph your item
read the contract
set reminders for due dates

Do these, and you reduce risk a lot.

Jimmy micheal

I'm your go-to deal-finding, review-sharing, and money-saving expert! My mission is to help you discover incredible deals, snag valuable freebies, and read in-depth reviews on everything from health and finance to the hottest new products. Consider this your one-stop shop to get informed and save money!